Privacy Policy

The Guardian Limited’s Epaper Edition Service Privacy Policy

The Guardian Limited’s Epaper has created this privacy statement to demonstrate our firm commitment to privacy. It is important to us that our customers understand what information we gather about them, how we use it, and how we work to protect it. By using The Guardian Limited’s Epaper Edition Service you consent to information practices outlined in The Guardian Limited’s Epaper Privacy Policy.

Information Collection

Personally Identifiable Information is information that can be used to contact you or determine your specific identity. When other information is linked to this information, it also becomes Personally Identifiable Information. 

When you register for The Guardian Limited’s Epaper Service, we ask you for basic registration information, such as your name, address, email address, phone, and other contact information. 

When you subscribe to The Guardian Limited’s Epaper Service, we collect billing information, courtesy of 3G Direct Pay Limited our third party payment gateway; such as your credit card number, expiry date, and billing address. 

We may ask you for voluntary personal information at other times, including but not limited to when you provide opinions, enter a contest or promotion, or report a problem with The Guardian Limited’s Epaper Service. 

We may also automatically receive and record information in our server logs from your browser, including your IP address, the type and version of your web browser, referrer addresses, and other generally-accepted log information. We may also record page views (hit counts) and other general statistical and tracking information.

Limits on Information Collection

We must have your Personally Identifiable Information in order for us to adequately provide you with The Guardian Limited’s Epaper service.

Note that by limiting information collection, The Guardian Limited’s Epaper may not be able to provide you the same functionality or features as otherwise available (if such functionality or features rely on this information).


A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web site's computers and stored on your computer's hard drive. Each web site can send its own cookies to your browser if your browser's preferences allow it, but (to protect your privacy) most browsers only permit a web site to access the cookies that the same web site has already sent to you, not the cookies sent to you by other sites. 

The Guardian Limited’s Epaper may set and access our own cookies on your computer. We may use cookies to identify you as a repeat visitor or customer of the website, to maintain session information for logged in users, and to track usage trends and patterns in order to better understand and improve areas of our website.

Disclosure of Personally Identifiable Information

We will not disclose your Personally Identifiable Information to unaffiliated third parties without your express consent except in the under noted circumstances:

(i) When we employ other companies to perform functions on our behalf, such as fulfilling orders, providing customer service, sending mail, processing credit card payments, processing currency conversions, or other functions necessary to our business.

(ii) If publishers of the products available through The Guardian Limited’s Epaper service request additional Personally Identifying Information from us. The information practices of those publishers are covered by their own privacy policies.

(iii) If we believe that the user is harming or interfering with other users of The Guardian Limited’s Epaper service, anyone else, or violating our Subscription Agreement or The Guardian Limited’s Epaper Terms of Use Agreement, or infringing any of our legal rights.

(iv) If we are required by law to provide any of your Personally Identifiable Information we will, if permitted by law, attempt to notify you via the e-mail address you supplied during registration within a reasonable amount of time before we respond to the request.

(v) In the event of a sale of all or most of the assets of the company, this information may be transferred to the purchaser.

Use and Disclosure of Anonymous Information

Anonymous Information is any information other than Personally Identifiable Information, including aggregate information derived from Personally Identifiable Information. Anonymous Information will not include any Personally Identifiable Information and we will not disclose any Personally Identifiable Information except as expressly stated elsewhere in this policy.

We may use this information:

(i) To improve The Guardian Limited’s Epaper website and service, to monitor traffic and general usage patterns, and for other general business purposes;

(ii) To understand what content is appealing to our readers, to inform advertisers of the usage habits or characteristics of the interested audience, and to advise potential investors so that they may better understand our user base.

Changing or Removing Information

You have control over your Personally Identifiable Information and can change your Registration or Subscription Information, by clicking the ‘Manage my account’ console on  If you wish to delete your Registration or Subscription Information you can [email protected] information will then be deleted assuming (i) you are current with all payment obligations; (ii) we do not believe it is reasonably necessary to keep such information for any pending legal action; and (iii) we are under no other legal obligation to retain such information. If your information is deleted, however, any unfulfilled subscriptions will be cancelled without refund and you will have to re-register with The Guardian Limited’s Epaper in order to use the service. 


We employ reasonable and current security methods to prevent unauthorized access, maintain data accuracy, and ensure correct use of information.

Your personal data will be stored within a database that is located behind a firewall for added security. The server housing the database is physically protected at a secure, third party site and is monitored by security personnel twenty-four hours a day. Only authorized personnel can access the data centre and the particular server housing the database. 

No data transmission over the Internet or any wireless network can be guaranteed to be secure. As a result, while we try to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.

We do not encrypt normal web sessions with the Service; however any transmission to The Guardian Limited’s Epaper website or service of credit card information uses SSL encryption to help protect the data.


The Guardian Limited’s Epaper service is not directed to children (persons under the age of 18), and we do not knowingly collect, either online or offline, Personally Identifiable Information from children. If for any reason you are under 18years old and wish to access the Epaper service, you should do this through your parent or adult guardian. 

Changes to this Privacy Policy

The Guardian Limited’s Epaper may change this privacy policy from time to time. If we make any changes regarding disclosure of Personally Identifiable Information to the third parties, we will post conspicuous notice of the new policy on our home page.


If you have any questions regarding our Privacy Policy or our use of your information

Please contact us on: [email protected] or +255 714 700710

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